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Project:
Australia's Largest Water Meter Monitoring Service
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Started on:
August 2022
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Services Used:
Support Desk Solution
Client Profile:
The Smart Water Meters Project is a visionary initiative by an Australian regional council to revolutionise water conservation and management. By deploying advanced smart water meters across the region, the project empowers residents and businesses with real-time monitoring of water usage, early leak detection and more accurate billing, contributing to sustainable water usage and operational efficiency. Connectified played a pivotal role in the project, collaborating with key stakeholders, including Australia’s largest communications network provider, a leading smart water utility provider and a digital customer platform provider. This collaboration ensured the seamless migration from traditional water meters to smart monitoring technology. Connectified’s approach focused on efficiency and scalability, with the creation of pre-determined SOPs, business processes and learning and development modules. This enabled effortless scaling and rapid ramp-up, ensuring the project met tight deadlines without compromising quality.
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Project:
Top Australian Telecommunications Company
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Started on:
August 2022
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Services Used:
Remote Support, Device Management, and FOTA Services
Client Profile:
In collaboration with a major Australian telecommunications company, Connectified provided extensive support to manage and optimise a large fleet of connected devices. Through a centralised system for device management, the full lifecycle of devices was handled with precision, from provisioning to decommissioning. A robust framework for remote support was implemented to ensure rapid issue resolution, minimising downtime and enhancing customer satisfaction. Firmware Over-The-Air (FOTA) updates were also strategically managed to keep devices secure, functional and compliant with evolving standards, eliminating the need for manual interventions. This end-to-end support model enhanced operational efficiency and future-proofed the client’s services.
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Project:
Top Australian Security Company
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Started on:
August 2022
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Services Used:
DevOps and Software Development Support
Client Profile:
For an Australian security company, Connectified delivered a comprehensive suite of services spanning DevOps support, quality assurance, and project management for both on-premises and cloud-based software development solutions. The integration of development and operations workflows in Azure and on-premises environments improved collaboration and deployment efficiency. Rigorous quality assurance processes ensured reliable, secure, and high-performing applications. Our project management expertise enabled end-to-end oversight, ensuring deadlines were met and project objectives achieved consistently. With continuous monitoring and optimisation, the client’s software solutions were kept secure and up-to-date, paving the way for enhanced productivity and innovation.
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Project:
A Leading Australian Electric Security Company
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Started on:
August 2022
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Services Used:
DevOps, IoT Device Connectivity & Management, API Development & System Integration and Project Management
Client Profile:
In collaboration with a leading Australian Electric Security company, Connectified provided comprehensive support for the management and deployment of security monitoring solutions. This included overseeing projects related to IoT security devices, safety systems, mobile and web applications, and network management. Our structured project lifecycle began with a kickoff phase, where key stakeholders collaborated to brainstorm and define project objectives. Wireframing and timeline plotting ensured a clear roadmap before transitioning into the development phase. Each project underwent rigorous internal testing, followed by Alpha testing, before being handed over to the client for Beta Testing and User Acceptance Testing (UAT). To ensure the highest quality standards, we implemented best practices in quality assurance, conducting multiple case scenario tests to validate security measures, system resilience, and overall performance. Regular stakeholder updates were maintained through weekly catch-ups, with urgent issues addressed via Ad Hoc meetings or email escalations. Azure DevOps served as our centralised project management tool, ensuring seamless documentation, tracking and communication throughout the project lifecycle. This end-to-end project management approach enabled the security company to deploy robust and scalable security monitoring solutions, ensuring enhanced operational efficiency and compliance with industry standards.
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Project:
A Leading Australian Security Company
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Started on:
August 2022
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Services Used:
DevOps, CI/CD Pipeline Management & Automation, Cybersecurity Implementation & Compliance and Project Management
Client Profile:
Connectified played a key role in supporting an Australian telecommunications company by managing and optimising its security web platform, which ensures seamless and secure alarm monitoring across a dedicated network. Additionally, the IoT lock system was developed to provide a secure lockout solution for electrical equipment, preventing accidental activation through QR-coded database integration. Our contributions focused on backend API development, enhancing data security, improving system reliability, and refining the user experience for both platforms. Key system improvements included scalability enhancements, optimisation of processing speeds, and seamless mobile and web app integration to ensure efficiency across all user levels—from corporate offices to field electricians. Looking ahead, the security web platform roadmap includes further security enhancements, such as advanced encryption methods and multi-factor authentication, ensuring compliance with the latest security standards. Meanwhile, the IoT lock system is set to introduce real-time lockout status notifications, an improved QR code scanning process, and expanded mobile app functionality for a more streamlined and user-friendly experience. Through our expertise in network security, IoT solutions, and software development, Connectified continues to support telecommunications companies in delivering secure and reliable alarm monitoring solutions while innovating for the future.
